Customer service manager

Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication.
Skills
Skilled trainer Inventory control
Excellent time management skills Microsoft Outlook, Word and Excel
Effective problem solver Exceptional telephone etiquette
Process improvement specialist Customer-focused
Effective workflow management Process improvement specialist
MS Office expert
English, Russian, Uzbek, Tajik languages
Work history
Supervisor, 05/2009 to 06/2011 part time
Comfort cakes- 21 A Pomiri Street Samarkand, Uzbekistan
Routinely improved product quality and reduced delivery costs.
Created and updated department work instructions and reports on a regular basis.
Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets.
Recommended and executed quality improvements for production and product quality.
Successfully managed production activities so all orders were shipped on time.
Championed quality initiatives.
Managed documentation of and training on production procedures and work instructions.
Verified that all process control parameters were being documented and followed at all times.
Immediately addressed all expired product dispositions.
Procured required manufacturing equipment and parts.
Manager, 07/2011 to 09/2013 full time
Comfort cakes- 21 A Pomiri Street Samarkand, Uzbekistan
Developed creative sales tools by communicating product value proposition to enable team, including presentations, trend reports, kitted assets, and product data sheets.
Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services, and conduct PR.
Performed thorough market research and competitive analysis to understand and effectively communicate the product value proposition.
Reversed product selling price decline through innovative approach and best practices training for field sales.
Optimized segment space automation growth by leading marketing strategy, including message and content creation.
Contributed to planning and production of industry events, advertising, direct mail, telemarketing, and sales collaterals. Directed development of all collateral, including data sheets, web content, case studies, white papers, direct mail, FAQ, sales and channel training, PowerPoint presentations, and ROI calculations.
Education
Bachelor degree: philologist, teacher of English language, 2011
Samarkand State Institute of Foreign Languages-Samarkand city, Uzbekistan
Cerifications
Certificate of attendance the english language study tour at Asia Pacific University College of Technology & Innovation (UCTI)
IELTS Certification